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Good Call

Posted: 30 Aug 2018
Estimated Read Time: in about 8 minutes

A Moneypenny Receptionist means you’ll never miss another valuable enquiry again

Good Call

In an ever competitive market, making sure you capture every business opportunity is essential.

Meeting the demands of a busy working day can be a challenge though - juggling the job itself with the associated management and administration of the business, let alone ensuring you’re there to answer every telephone call or live chat enquiry.

In many cases, this lack of time results in customer service failings and lost business opportunities. That’s where Moneypenny can help.

Established in 2000, Moneypenny is the world’s leading outsourced communications provider for telephone answering, live chat, outsourced switchboard and customer contact solutions.

In total, over 13,000 businesses across the UK benefit from Moneypenny’s mix of extraordinary people and groundbreaking technology, ranging from sole practitioners and small enterprises to franchises and multinational corporations.

Deliver outstanding service

The service is simple. Your dedicated Moneypenny Receptionist - or team of receptionists - gets to know you and your business. This means they’re able to answer and handle calls or chats exactly as if they were based in your office and customers will never know they have come through to Moneypenny.

Think of them as a trusted extension to your in-house team, taking the pressure off and ensuring calls or your live chat enquiries are always answered in real-time by a real person; someone who’s ready to roll out the ‘red carpet’ service and wow every time.

 

Extend virtual opening hours, 24/7 if required

It may be that you require help with your call and/or live chat handling all the time or are able to manage them during your quieter moments, but need assistance when your business becomes busy with customers.

Moneypenny works with businesses whatever their needs. In addition to overflow support during the daytime, Moneypenny Receptionists can answer chats and calls over extended opening hours, including evenings, weekends or 24/7.

In an ‘always on’ society, consumers expect an immediate response and it’s important to be available when and where clients choose. Be that on the phone in the morning, over email at lunch or on your website after the office door has closed.

It may sound simple, but so many companies fall at this first hurdle. Moneypenny research found that one in three small businesses failed to answer their telephone. A Moneypenny Receptionist provides peace of mind that you’ll never miss another valuable enquiry again, leaving you free to concentrate on what you do best.

 

Capture every inbound lead promptly and professionally

No company can afford to turn away new clients, and like most business owners you’ll have no doubt poured much time and finances into marketing your services to generate enquiries.

In fact, the Centre for Economics and Business Research has estimated that the average small to medium-sized enterprise spends around £24,000 per year on marketing. Every penny of that is critical to driving growth. But that money is only well spent if you’re there to capture the responses.

Your Moneypenny Receptionist will answer every inbound lead promptly and professionally, maximising every opportunity, yet at a fraction of the cost of employing a new member of staff.

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