Moneypenny helps franchisors maximise every lead
Few businesses can afford to miss enquiries and for busy franchisors and franchisees, making sure they capture every lead as well as consistently provide exceptional customer service and protect their brand name is a familiar challenge.
That’s where Moneypenny can help. The world’s leading outsourced communications provider, Moneypenny looks after telephone calls and live chats for over 13,000 businesses of all shapes and sizes across the UK.
The service is simple. Your dedicated Moneypenny Receptionist - or team of receptionists - answers live chat enquiries or telephone calls exactly as if they were based in your office. Your receptionist gets to know you and your business and customers need never know that they have come through to Moneypenny.
Think of them as a trusted extension to your in-house team, taking the pressure off and ensuring live chat enquiries or calls are always answered in real-time by a real person; someone who’s ready to roll out the ‘red carpet’ service and protect your brand.
Franchisors and franchisees, as a result, gain valuable insight into call and chat data across either their entire network or individual franchise.
Your Moneypenny Receptionist can answer all your calls and live chats, or simply those you aren’t able to get to. In addition to support during the daytime, Moneypenny is able to look after chats and calls in the evening, over weekends or 24/7.
Moneypenny works with franchisors to provide bespoke solutions based on their needs, using a seamless blend of exceptional people and cutting edge technology.
For franchises launching into new territories, Moneypenny can also source regional telephone numbers, as well as national numbers, which provide easy tracking of return on investment on marketing campaigns. This leaves you free to grow your franchise and concentrate on what you do best, as well as reduce any unnecessary human resources and staffing overheads.
One franchise that already knows the difference working with Moneypenny can make is Jackson Fire & Security. The company, which supplies fire and security services, is often out on the road to see clients and it wasn’t always possible to answer the telephone.
As a result, the growing franchise was missing valuable business opportunities and falling short of the customer service it wanted to provide. Realising something needed to change, Jackson Fire & Security turned to Moneypenny to support its franchises with telephone answering, minus the associated HR overheads.
Rachel Evans, Marketing Manager at Jackson Fire & Security, explains: “We are committed to offering our franchisees a complete package and turned to Moneypenny to support them with telephone answering.
“We were instantly blown away by Moneypenny’s reputation and our franchisees are now assured that they are capturing every lead and delivering a fantastic first impression.
“We had high expectations of the service and the Moneypenny team has certainly delivered what they promised. Moneypenny offers a completely bespoke service and we couldn’t be happier.”
Grow yourself from a franchising no to a franchising pro!
New articles added every week
Hand picked franchise opportunities just for you
First class help and advice for franchising and business
We have the industries best contributors on board
Inspiring and insightful franchise case studies