"There is a real community feel within the team at Maplebrook Wills, so I was comfortable and assured that there was no such thing as a silly question," says Bal
How did you find the initial training and support?
The training was daunting at first because of the legality and technicality of the contents but after the first day of the initial training week, I felt a lot more comfortable and ready to learn. There is a real community feel within the team at Maplebrook Wills, so I was comfortable and assured that there was no such thing as a silly question.
What is the ongoing support like?
The ongoing support is absolutely second to none. You can ring any time of the day or evening and someone will be available to assist with any questions I might have. I receive extensive support from the legal team, compliance, technical support, head office and also my fellow franchisees.
One key difference between Maplebrook and other will writing franchises is our CRM and document drafting software, Edge. As a platform custom-built for franchisees, should I have any enhancements and adjustments that I would like to see added, these suggestions are welcomed and often met within a few days. This has meant that Edge is truly built around the franchisees’ needs.
How have you found business so far?
I have had a very positive first few months working as a will writer. Interacting with clients is something that has come naturally to me as I have lots of experience interacting with customers face-to-face. My first sales were conducted in my local area with the expertise of the franchisor, Mike Pugh. Watching how the sales presentation worked in action and completing a number of large, successful sales gave me the drive and confidence to do it alone. From there, I have gone from strength to strength. I have over 300 leads on my to-call list so I can’t say I am ever bored.
How has your life changed?
I have moved away from my hectic schedule working long hours running a post office, to a more calm and structured business, where I can have the freedom to choose my own work pattern and generate business on my terms. This is a fantastic opportunity for anyone who is looking for a more flexible yet structured profession where you are not only earning a decent living but also helping local people with something that everyone needs.