eDivert

About eDivert

eDivert provides a range of business support services for other businesses from a desk at home or from an office. Typical services include telephone and live chat answering; email and telemarketing; social media management and virtual assistant services; administrative services; bookkeeping; diary management; and transcription.

How does the eDivert franchise model work?

eDivert offers three franchise models, ranging from working part-time from home, to setting up a full office and achieving a six-digit income within three years.

In this modern digital age, many people want to have more flexible working hours, be their own boss and take control of their lives. By investing in the eDivert franchise, business-minded individuals can be independent and part of a team at the same time, working full- or part-time and with flexible working hours.

There will be access to holiday cover when time off is required and franchisees benefit from a secured income through work outsourced via eDivert head office. Existing franchisees report an average income of £8,000-£10,000 per month full time and £2,500-£4,000 part-time.

eDivert head office offers expert and personalised training to kick start the business, with ongoing support from the franchise team and of course a tried-and-tested business model.

What locations or territories is eDivert looking to operate in?

Franchisees can start an eDivert business from anywhere in the UK. The company is keen to hear from people nationwide.

Why is an eDivert franchise a good investment?

Many small businesses need reception and customer services, but without the costs of employing staff. Telephone answering and remote customer service is, therefore, a fast-growing sector and eDivert is a well-established brand name in that sector.

eDivert helps businessmen and women specialise in the services that they enjoy and which they can deliver UK wide. As part of the eDivert network, franchisees will have the opportunity to take work on from other franchisees and from head office, which allows them to grow the business three times faster than when starting up alone.

Once they get too busy, they can outsource some of the work to other franchisees within the network, knowing that they have received the same training and share the same values. In the eDivert network, franchisees are completely independent, but at the same time work together, with ongoing support from head office. It offers the solution to a good work-life balance.

Where in the UK is the eDivert franchise based?

eDivert headquarters are near Cirencester in the Cotswolds.

What support and training do eDivert franchisees receive? 

eDivert’s expert learning and development programme is designed to give new franchisees the knowledge and skills to run a successful eDivert business, as well as delivering eDivert’s world-class services to clients. Training covers everything from building your sales pipeline and selling the eDivert services, to client delivery and best practice. Ongoing support from head office means eDivert franchisees are never alone.

What are the eDivert franchise terms of agreement and renewal? 

When you start an eDivert franchise, you will initially sign a five-year agreement. After five years, you can renew without paying another franchise fee.

Did you know?

eDivert has outlets available across the UK

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How in demand are business support services right now?

The business support services industry has evolved far beyond secretarial services and enables companies to maximise efficiencies and integrate technology across all support functions. The business support services industry provides services in desktop publishing, mail and customer management, to name a few. New entrants to the network can enjoy favourable conditions for growth if they have focus and an idea of their target market.

The outsourcing of business services is currently a growth opportunity.

One recent customer left the following review: “I have been with eDivert since its inception. It’s a really good service, which is well thought out and managed and the more you use it the more you realise how you had to simply cope in the past.

“I find it very useful for those times when mobile reception is poor or during meetings when just sending your call to answerphone is not the right thing to do. This is the future - a slick and professional system, which the more you use it the more you realise you need it.”

Another client provided this feedback: “We used eDivert this summer while we were away on holiday. As a husband and wife team, we normally just divert all calls to our mobiles and continue as usual while we are way - but it’s tricky when in the middle of nowhere or in a different time zone.

“eDivert was the perfect answer and easy and straight forward to set up. We also had good feedback from customers while we were away, which was reassuring. I would recommend their service to businesses like ours.”

How can I get started on setting up my own business support services franchise?

Franchisees usually go through the following process to find out if the eDivert franchise is right for them:

• Request a prospectus by completing the enquiry form on this page

• Have an initial conversation over the phone with someone from eDivert headquarters

• Complete eDivert’s personal information form

The company understands you want to do your due diligence to ensure the eDivert franchise is right for you. At the same time, as a franchisor eDivert needs to make sure you are right for its franchise network. The personal information form gives eDivert an insight into your background, skill set and motivation for purchasing an eDivert franchise.

One the company has received your personal information form, it will email more detailed information to you.

• Read through the draft franchise agreement to ensure you are happy with the terms.

• Read through the financial projections eDivert provides you with. These will help you plan your personal and business finances for the first three years of trading.

• Attend an eDivert discovery morning or a discovery webinar.

• Speak to a franchisee to ask them questions about the business.

• Speak to eDivert if you need help with financing your franchise.