The information you submit via our enquiry form is shared only with the franchise business(es) that you have selected.

The franchise business will contact you by means of email and/ or telephone only to the email address and phone number you have provided.

By submitting the enquiry form you are consenting to send your personal information to the selected franchise business.

You also agree to receive further newsletter email marketing from What Franchise.

Close

From the leaders of tomorrow: what is the future of franchising?

From the leaders of tomorrow: what is the future of franchising?

Emily Price, chief operating officer of the bfa, explores what and how franchise businesses are gearing up to successfully navigate these waters

Competition is intensifying and businesses are changing their strategies as a result. Engendering an agile culture to support growth and remain brand relevant is critical to success.

In franchising, we see examples of brands struggling because of changing consumer demands and the demands of staff who have different needs to those of 10 or 20 years ago. With this trend seemingly not letting up, I wanted to explore what and how franchise businesses are gearing up to successfully navigate these waters.

Closed door boardrooms no more?

Franchising as a concept has many strengths, one of which is the potential to serve a large customer base across multiple territories.

Tapping into the experiences of franchisees on the front line is becoming increasingly popular as an insight mechanism to help successful operational development decision making. Franchisee feedback is being encouraged by the use of councils, forums and even board positions. This not only protects the network but provides opportunities for franchisees to have an input in the overall direction of the business.

Experimental evolution is key

No successful business became successful without some failure. It’s true that franchising achieves low failure rates due to the franchisor proving the core model from the outset. However, this is not where it ends.

Brand relevance is dependent on wowing customers, providing them with the convenience they need, the experience they desire or the emotional connection they subliminally strive for to be brand loyal. Once a franchisor franchises the business, they are then responsible for the ongoing development of products and services and overall reputation of the brand.

Most will maintain at least one company-owned outlet to operate as a test bed for development, others may work in collaboration with a franchise partner. Either way, franchising is becoming more network inclusive and innovative, which is a great recipe for success.

Leadership - boss or servant?

Although many businesses still operate hierarchical structures with lengthy approval processes, we have seen that this can be a hindrance to internal development, well-being and competitiveness in the fight for market share, but more importantly the attraction and retention of talent.

The next generation leader is proving to be a facilitator of strategy. They ensure teams are versed and equipped with all the tools to perform their roles. But not only that, they also take seriously providing an environment of inclusivity and a platform for contribution. Every person is dealt with humility and consideration, a realisation that the changing habits of the human race in a digital age require an openness to consider a flexible approach to doing business that achieves balance across life.

Educating on trends and empowering women

The British Franchise Association leads on franchise education and provides insights to changing trends to support opportunities for growth in the sector.

Pip Wilkins, CEO of the association, is a keen advocate of empowering women in business and believes franchising can unlock the potential for women with the determination and drive to be their own boss or who wish to franchise businesses to provide that opportunity to others.

Empowering Women in Business 2019 takes place on November 14 in Oxford and focuses on ‘The changing culture of business’, a direct response to some of the themes in this column.

The author

Emily Price is chief operating officer at the British Franchise Association

Exciting Franchise Opportunities

Key Sounds Music logo

Start your own Key Sounds Music franchise

Profit Chart
Funding Support Available ? Help is available. Check out our franchising funds guide.

Yes

Find Out More
Expected Revenue After 2 Years

N/A

Request Free Information
Find Out More
Key Sounds Music logo

Request Free Information

Send a free enquiry to Key Sounds Music for further information!

By sharing your email, you're agreeing to our privacy policy, cookie policy and terms & conditions.
Amigos Burgers and Shakes logo

Start your own Amigos Burgers and Shakes franchise

Profit Chart
Funding Support Available ? Help is available. Check out our franchising funds guide.

Yes

Find Out More
Expected Revenue After 2 Years

£480,000 - £1m (from 14% profit)

Request Free Information
Find Out More
Amigos Burgers and Shakes logo

Request Free Information

Send a free enquiry to Amigos Burgers and Shakes for further information!

By sharing your email, you're agreeing to our privacy policy, cookie policy and terms & conditions.
Mobile App City logo

Start your own Mobile App City franchise

Profit Chart
Funding Support Available ? Help is available. Check out our franchising funds guide.

Yes

Find Out More
Expected Revenue After 2 Years

£100,000

Request Free Information
Find Out More
Mobile App City logo

Request Free Information

Send a free enquiry to Mobile App City for further information!

By sharing your email, you're agreeing to our privacy policy, cookie policy and terms & conditions.
Woods Russell logo

Start your own Woods Russell franchise

Profit Chart
Funding Support Available ? Help is available. Check out our franchising funds guide.

Yes

Find Out More
Expected Revenue After 2 Years

£100,000

Request Free Information
Find Out More
Woods Russell logo

Request Free Information

Send a free enquiry to Woods Russell for further information!

By sharing your email, you're agreeing to our privacy policy, cookie policy and terms & conditions.
No Letting Go logo

Start your own No Letting Go franchise

Profit Chart
Funding Support Available ? Help is available. Check out our franchising funds guide.

Yes

Find Out More
Expected Revenue After 2 Years

N/A

Request Free Information
Find Out More
No Letting Go logo

Request Free Information

Send a free enquiry to No Letting Go for further information!

By sharing your email, you're agreeing to our privacy policy, cookie policy and terms & conditions.
View all opportunities

Must Read Articles

View all Business Advice