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About Aspray Limited
Aspray is an award-winning property damage claims management service provider who helps both residential and commercial property owners, throughout the UK, make successful building insurance claims caused by storms, burst pipes, accidental damage, fire, floods, malicious damage by tenants or other insured and unexpected events.
The company was founded in 2005 by managing director James Whittle, who has over 30 years’ experience within franchising and business development. James started Aspray with a clear vision to provide a personalised service which firmly puts the policyholder at the core of the business.
The first franchise opened in January 2006 and it was clear from the start there was an appetite for the service Aspray provided. Since then, the Aspray brand has gone from strength to strength.
How does the Aspray franchise model work and what is the cost?
The franchise purchase fee is £28,000+VAT. Franchisees who require funding will need to be able to demonstrate to lenders that they have a minimum of £15,000 liquid capital available to contribute to their start-up costs. Anyone taking on the franchise should not lose sight of the fact that they are embarking on the development of a start-up business. However, Aspray is a well-developed operation based on a proven business model.
The Aspray franchise can normally be run from your own home, making it a good choice for those looking for a business with minimal operating costs.
Each territory is exclusive and based on the number of households in the area.
What support and training does Aspray offer?
Before any franchise deal is signed, Aspray’s Discovery Seminar at its head office in Darwen offers candidates the opportunity to take part in an extensive due-diligence and research project that can give suitable candidates an overview of what life can be like being an Aspray franchisee.
The seminar offers the chance for franchisees to do their due diligence on the company and offers Aspray’s recruitment representative a chance to review any potential recruits.
All new franchisees attend a ten-day induction training course which has previously been accredited by the British Damage Management Association (BDMA). Aspray funds those franchisees who want to further enhance their professional competency by gaining a certified qualification from the BDMA after 12 to 18 months of trading.
Through this course, the franchisee can gain valuable claims handling knowledge from both a technical and practical viewpoint. The Broker Assess training modules will benefit the franchisee in gaining a deeper understanding of the UK regulatory framework.
Franchisees follow a comprehensive sales and marketing strategy designed to help them build their business by way of a detailed launch action plan. This is supported by hands-on training within their territory from a sales development manager.
The launch strategy and action plan are aimed at helping the franchisee to establish themselves as the go-to person at the point someone needs to make a property damage insurance claim, within their territory.
When franchisees are not loss assessing and project managing insurance claims, they are often networking and promoting themselves and the service they offer to property owners and potential introducers of claims, within their territory. This type of promotional activity is considered a key driver of business growth and has been proven to help build awareness of the Aspray service and create claims leads for franchisees in the past.
Aspray also holds an annual national conference for its franchisees.
What is Aspray looking for in its franchisees?
Aspray looks for self-motivated, likeable and professional individuals with great people skills and the ability to influence others. A can-do, solution-orientated attitude to all tasks is key, as is the drive and genuine desire to build a profitable business, with a customer-centric focus.
The ideal background of a franchisee will be either project management, director, quantity surveyor, financial services professional, building maintenance manager or leader, an individual with leadership management experience or a previous business owner. However, applicants from other backgrounds will also be considered provided they can demonstrate:
• Excellent communication skills, both written and verbal
• That they are self-motivated
• A professional and credible persona
• Active listening skills
• The ability to problem-solve
• Influential skills
• Leadership qualities
What is expected of an Aspray franchisee?
Franchisees must be committed to providing a first-class service, this includes:
• Visiting the policyholder’s premises within strict service level timescales
• Constantly focussing their efforts towards gaining a fair settlement for their customer, the policyholder, by negotiating with the insurer or their appointed loss adjuster
• Assessing the damage to the property and creating a schedule of works
• Project managing vetted contractors and suppliers to ensure the reinstatement works are completed as swiftly and efficiently as possible
• Supervising the contractors and checking the quality of the reinstatement works
• Keeping the customer informed of progress at every stage
Can I resell an Aspray franchise?
A change in personal circumstances may result in a franchisee needing to sell the remainder of their term. In this case, it is possible to sell to someone who has been approved through the Aspray franchisee recruitment and selection process.
What are Aspray’s terms of agreement and renewal?
The initial term is for five years, with an option to renew at the end of that period, subject to the franchisee’s continued compliance with the terms of the franchise agreement.
The opportunity for expansion is also available to successful franchisees. If a franchisee attains consistently high standards for at least a year of trading, Aspray could consider selling them an additional territory.
Why invest in an Aspray franchise?
A refusal to compromise when it comes to customer service has enabled Aspray to stand out in the property damage insurance claims management sector and led to accolades year after year. For the last five consecutive years, Aspray has won the Construction and Engineering Award for ‘Property Claims Management Company of the Year – UK’ and last year won the prestigious ‘Best Product for Landlords’ award at the National Landlord Investment Show Awards.
How can I get started on setting up my own Aspray franchise?
The Aspray franchisee recruitment strategy has been created to help ensure that the recruitment team at Aspray understand a candidate’s strengths, core values, skill set, personal goals, drive and motivation.
Selected candidates are provided with a good insight into the workings of the Aspray business model and growth strategy during a one to one meeting at the head office.
To take your first step on the road to becoming a franchisee, you will need to speak with a recruitment representative at Aspray. To find out more, or to request further information on franchising with Aspray, click on the ‘Enquire Now’ button now.
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Aspray is an award-winning claims management provider that has developed into...£28,000 Minimum Investment