Aspray Limited

About Aspray Limited

Aspray is an award-winning property claims management service that helps policyholders when they need to make a claim on their building’s insurance. The property may have been damaged by fire, flood, escape of water, a storm, impact or even subsidence. Aspray manages them all.

Founded in 2005 by managing director James Whittle, Aspray began with one clear vision - to treat policyholders as if they were a member of your own family. Dealing with an insurance claim can be a stressful and challenging situation for many policyholders. Some may struggle with negotiation and understanding the jargon within their policy, others simply may not have the time or live some distance from the property.

Whatever the reason, Aspray’s proven business model and years of industry experience paves the way to providing the customer with an outstanding service and getting their property reinstated as swiftly as possible.

What does working with Aspray involve?

As an Aspray loss assessor, no two days are the same. You could be visiting a new claim in the morning, scoping the damage, reassuring the policyholder, networking over lunch, handing the keys back for a completed reinstatement in the afternoon, then finishing the day negotiating with a loss adjuster and finalising a settlement.

The role of an Aspray loss assessor involves:
• Visiting the policyholder’s property and, once instructed, scoping the damage to compile a schedule of works for submission to the insurer
• Negotiating with the insurer or their appointed representative to gain a fair settlement for the policyholder
• Project managing vetted contractors to complete the reinstatement works as swiftly as possible whilst keeping the customer informed

How does the Aspray franchise model work and what is the cost?

The Aspray franchise can normally be run from your own home, making it a good choice for those looking for a business with minimal operating costs. However, some franchisees choose to move into an office as their operations grow.

Each territory is exclusive and is based on the number of households in the area. Aspray’s recruitment team will be happy to discuss available areas during an initial call.
The franchise purchase fee is £28,000 + VAT. Franchisees who require funding will need to be able to demonstrate to lenders that they have a minimum of £15,000 liquid capital available to contribute to their start-up costs. Aspray has a long-standing relationship with two banks who can lend between 70 to 75 per cent of the total investment amount required for you to start your franchise (subject to status).

What support and training does Aspray offer?

From understanding insurance to scoping properties, building your business and digital marketing to finance and growth, when it comes to training and support, Aspray has you covered.
You will begin the franchise with an induction course at Aspray head office, which provides the foundations of becoming a loss assessor. But it doesn’t stop there. Once in the field, training and support is offered continuously, whether that be over the telephone, via online meetings or face-to-face in the field.

Claims Management: Aspray’s qualified claims handling team offer support in understanding insurance, navigating insurance policies, and bringing claims to settlement. Each member of the team is either Cert CII or Cert CILA qualified or both, meaning they have the experience and knowledge to support you in finding the best possible outcome for your customers. The team also man the 24-hour claims helpline, meaning they are the first port of call for Aspray customers.

Scoping and reinstatement: The network support manager offers training and support with scoping damage and preparing schedules for submission to the insurer. Both internal and external courses are also offered to all franchisees throughout the year, for those who wish to learn new skills or simply brush up their existing knowledge.

Did you know?

Aspray Limited is eligible for funding support!

Request free information in just 60 seconds!

Take the first step in becoming your own boss!

Middle Name Your Name Your Email

Keep me up to date with franchising news and promotions

Send me free information

By sharing your email, you're agreeing to our privacy policy, cookie policy and terms & conditions.

Finance: Aspray is regulated by the Financial Conduct Authority and has permission to hold client monies. The company’s qualified and experienced accounts team manage the Statutory Trust Client Monies bank account and keep you updated with insurance payments received into the account, and forward monies to you for payment of your contractors, materials, and profits. As your build your business, the team also offer support with invoicing, VAT, CIS, and other accounting queries.

Sales and Marketing: Aspray has an established network of ‘introducers’ who refer claims for franchisees to manage. The experienced business development team manage and grow this network nationwide. It also provides support in your local area, aiding you to develop your own network of referrals and build valuable relationships with key stakeholders. The marketing team will support you with your plans for growth across your territory, using a range of techniques both on and offline. The team also manage the brands presence nationally, managing the website, SEO and paid advertising.

Peer to Peer support: Peer to peer support is encouraged across the Aspray network. Aspray hold regular virtual network support meetings, bringing franchisees together to share best practice, discuss successes and learn from those that live and breathe the Aspray model. In person events are also held throughout the year, from the regional meeting to the spectacular annual conference and awards dinner.

What is Aspray looking for in its franchisees?

Whilst insurance experience isn’t necessary, a passion for property and drive to provide the best service to each and every customer is a must. The ability to multi-task, be self-motivated, likeable and communicate will provide an excellent starting point for an Aspray franchisee.

Can I resell an Aspray franchise?

A change in personal circumstances may result in a franchisee needing to sell the remainder of their term. In this case, it is possible to sell to someone who has been approved through the Aspray franchisee recruitment and selection process.

Why invest in an Aspray franchise?

Now an established business and franchise, Aspray has gone from strength to strength over the past 18 years. The company has a strong brand presence across the insurance sector and a developed network of claims referrals that benefit its network.

For the past two years, Aspray has been the winner of the prestigious ‘Outstanding Services to the Policyholder’ award at the British Claims Awards. This is testament to the above and beyond service that each franchisee provides to their customers and it’s an accolade that Aspray is immensely proud of. 

How can I get started on setting up my own Aspray franchise?

It is important when buying a franchise that the partnership is right for both parties. This is why Aspray has invested in a robust recruitment process that allows you to take a deep look at the viability of the business for you, speak with existing franchisees, put together a business plan and consider the financials. The process also gives Aspray the opportunity to get to know you, your skills, and your background.

To find out more, or to request further information on franchising with Aspray, complete the form below and click on the ‘Request Free Information’ button now.