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Quality care across the network

Posted: 12 Aug 2019
Estimated Read Time: in 7 minutes

Right at Home’s commitment to finding the right franchisees has resulted in high standards across all areas of the business

Quality care across the network

When it comes to establishing a homecare business, it’s vital to build trust with prospective clients. But how can you deliver confidence quickly when starting a new business? Right at Home understands that trust is built through consistent quality and the selective route it has taken to build a network of 60-plus business owners, has paid dividends.

As a homecare provider, the network closely adheres to the Care Quality Commission guidelines for outstanding care. As a result, over the last 12 months almost 40 per cent of businesses inspected by the CQC were rated as ‘Outstanding’ - compared to just 3 per cent across the homecare industry.

Right at Home is also the most highly recommended national provider on Homecare. co.uk, the UK’s biggest homecare review site, with a group score of 9.8/10. This offers new franchisees a fantastic platform from which to market their services, giving potential clients confidence in the quality behind the brand.

Exceptional care

The emphasis placed on providing exceptional care means you receive expert training and support to help you attain the highest CQC rating and client satisfaction scores. When clients are confident in your services, it allows you to build a profitable business with a strong future.

The Right at Home UK franchise launched in 2010 and its business owners are committed to becoming the UK’s most trusted providers of homecare. The system is so strong, there have been no financial failures in its eight years of trading.

You may be in business for yourself, but when you join the Right at Home franchise network you are not alone. You have a network of people to call upon for advice and support. The company understands the challenges of moving from employment to business ownership and starting up your business, as well as the importance of identifying the right franchise to join.

The franchisee story

In 2017, James Levine and Jonathan Beckett established Right at Home Sefton. They shared a desire to deliver person-centred homecare and raise the bar for the standard of care in their area.

By following the business model and making the most of the training and ongoing support of both the Right at Home national office and network, James and Jonathan are already seeing outstanding results - breaking records in the network by reaching the £1 million turnover milestone in less than two years of trading.

In June, Solent and Southampton franchisees, husband and wife team Kev and Amy Popat, who run an outstanding rated £1.5 million business, became the first Right at Home franchisees to win the British Franchise Association’s coveted Franchisee of the Year Award.

At a glance Right at Home UK

Established: 2010
Number of franchised outlets: 60
Location of outlets: England and Wales
Investment Range: Up to £130,000, including working capital
Minimum capital required: £40,000
Contact: Kate Dilworth: kate.dilworth@rightathomeuk.com or 07825 047344. rightathomefranchising.co.uk

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