Q&A: PACK & SEND franchisee Osazee Oyegue

The owner of PACK & SEND’s Plymouth and Brighton & Hove franchise shares his experience of building a business with the brand

Why did Osazee choose PACK & SEND?

For entrepreneur Osazee Oyegue, the appeal of PACK & SEND was clear from the beginning: it’s a specialist logistics business built around areas where customers need real expertise, not commodity parcel shipping.

After acquiring PACK & SEND Plymouth in early 2025, Osazee expanded further with the purchase of PACK & SEND Brighton & Hove, strengthening his presence across the south coast.

His decision reflects a long-term belief in the PACK & SEND model – a service-centre business focused on complex, high-value consignments, supported by proven systems and an established network.

A specialist niche in a crowded market

Osazee was drawn to PACK & SEND because it fills an important gap in the courier and shipping market.

Rather than competing on basic parcel volume, PACK & SEND centres specialise in handling shipments of all sizes, values and fragility levels – particularly fragile, large, awkward and valuable (FLAV) items.

Osazee explains: “We fill a niche, specialising in safely and securely sending fragile and awkward items across the country and worldwide. “This specialist positioning is especially valuable in sectors such as auctions, art and antiques, where careful packing and end-to-end handling are essential.”

The variety that makes the business different

One of the key reasons Osazee enjoys the model is the sheer range of consignments a service centre handles. PACK & SEND locations regularly support:

• Artworks and antiques
• High-tech and electronic equipment
• Manufacturing and engineering components
• Medical and laboratory shipments
• Musical instruments
• Overseas relocation consignments

That variety creates a business that is customer-facing, practical, and never repetitive. As he explains,  “We have a huge variety of items coming through the door and no two days are the same.”

Reassurance and professional standards

For Osazee, the strength of PACK & SEND lies in the confidence it gives customers – particularly when shipping items that matter. Centres provide secure packing, specialist freight options, and comprehensive loss or damage cover, giving customers peace of mind throughout the shipment journey. “We ensure items are securely packaged and safely transported to destinations worldwide,” he says.

A business built for modern demand

Osazee also recognised that the PACK & SEND opportunity extends beyond traditional sectors. The growth of e-commerce businesses operating from home, as well as the increasing need for international shipping and relocation support, means demand continues to rise across both consumer and business markets.

PACK & SEND centres support the public as well as B2B customers, offering professional solutions that remain competitively priced and tailored to the shipment.

Looking ahead in Brighton & Hove

With Brighton & Hove now part of his portfolio, Osazee is focused on building local relationships and growing a strong service team. “As we expand, we’re looking to build up the team, and we are looking forward to working with people and businesses across the counties we service,” he says.

His story is a clear example of why PACK & SEND appeals to franchise partners: it’s a specialist business, with real customer need, built around quality, expertise and trust.

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