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TaxAssist Accountants’ GCE Karl Sandall On Winning Smith + Henderson’s 5 Star Franchise Satisfaction Award

TaxAssist Accountants’ GCE Karl Sandall On Winning Smith + Henderson’s 5 Star Franchise Satisfaction Award

TaxAssist Accountants’ Group Chief Executive Karl Sandall talks about the network’s Smith + Henderson 5 Star Franchise Satisfaction Award

When TaxAssist Accountants learned it would be receiving the Smith + Henderson 5 Star Franchise Satisfaction Award for the 5th year running, the company was incredibly proud and then got straight back to work.

Karl Sandall, Group Chief Executive, says: “Receiving such fantastic recognition reminds us why we go to the lengths we do to support our network of franchisees.

“Being totally independent, the Smith + Henderson survey gives us the opportunity to measure franchisee satisfaction and identify areas for us to invest in to provide even better support and stewardship of the brand. We continually thrive to strengthen the model and support to benefit all our franchisees.”

Business growth

According to Richard Brookes of TaxAssist Accountants Cambridge: “The key thing is that being part of a successful franchise has meant that my business has grown much, much quicker than it would have done otherwise.

“If you were to ask me: would I do it all again? I’d say yes in a heartbeat. I wish I could have done it sooner!”

Franchisees joining TaxAssist Accountants benefit from award winning training, support and franchisor leadership, which is all designed to give you the best chance to build a successful and sustainable business providing services in high demand across the UK and with a proven value on exit.

Roger Mills of TaxAssist Accountants Bourton-on-the-Water says: “The initial training was both as rewarding technically as it was entertaining. It was professionally presented and enjoyable, with the trainers and staff having a personable management style.”

Industry leading franchisee support includes:

  • 43 days’ initial training in the first 6 months.
  • Access to ongoing training for them and their staff.
  • Dedicated business development support.
  • Qualified help desk support.
  • Solutions to industry/legislative changes affecting the industry.
  • Economies of scale and supplier discounts from being part of a large network.
  • A support centre team of 46 people.

Established in 1995, the TaxAssist Accountants business model is fundamentally simple - provide professional tax and accountancy services to the small business market, while operating in welcoming shopfront locations.

The role of the franchisee is primarily business development and practice management while employing accountants to complete client work, making it ideally suited to individuals from an accountancy, banking or financial services background.


Advise and guide

Sarah Robertson, Group Operations Director, explains: “The accountancy sector is seeing many challenges, including GDPR and Making Tax Digital, and as the franchisor it’s our responsibility to advise and guide our network on managing upcoming changes.

“We know change can be very daunting for some, so we invest in the research and provide solutions, allowing franchisees to concentrate on growing their businesses.

“The TaxAssist Support Centre works tirelessly to ensure franchisees have all they need to grow profitable businesses. The Smith + Henderson 5 Star Franchise Satisfaction Award is a testament to how well we deliver.”

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