No Letting Go

About No Letting Go

No Letting Go Inventory Management provides a wide range of property management services, including landlord inventory services, tenant inventory reports services and corporate property inventory services.

Beyond that, this property management company also offers commercial property services that include estate and block management inspections, post-work inspections, public house tenancy change inventory checks, commercial property inventory and insurance claim checks.

The No Letting Go inventory management services to the lettings industry and property sector are primarily condition reports on residential rented properties at different stages of a tenancy, including check-in, mid-term checks and check-outs, as well as a host of add-on services, which means that the company now has the largest network of branded clerks and inspectors in the UK, and is one of the largest providers of services to the property management market.

What is the background of the No Letting Go franchise?

The company was co-founded by Nick Lyons and Adrian Perrett in 2007. The two colleagues already had experience in the property market as they were both managers with Property24 in the early 2000s.

Lyons continues to work as CEO of the company today, providing services to lettings agents, property owners, property managers, commercial agents, councils, housing associations, national property management companies, pension fund property portfolios, retirement homes specialists, relocation companies, online property management companies, serviced short term lets companies and holiday let companies.

The No Letting Go franchise is described as a “low entry cost, high margin, white collar business,” and has a franchise network of 92 offices across the UK and over 400 clerks and inspectors.

The brand’s mission is to help clients, whether independent, large regional, corporate, national or online, create accurate, fully compliant property reports, wherever they are, whenever they are needed.

No Letting Go was awarded the Supplier of the Year award at the 2009 National Landlord and Buy-to-Let Awards, and the Bronze Lettings Supplier of the Year 2016 presented by The Times and The Sunday Times. They are also winners of Best in Category at ESTAS of the year 2020 & 2021, and they were awarded Silver for Supplier of The Year Professional Support at the 2022 and 2023The Negotiator Awards.

No Letting Go is an established member of the BFA and accredited by Safe Contractor, the National Residential Landlords Association (NRLA), the Association of Residential Letting Agents (ARLA/PropertyMark), the Property Redress Scheme (PRS) and the Deposit Protection Scheme.

How does No Letting Go’s property management service franchise model work?

No Letting Go describes its franchise framework as a low cost franchise perfect for business people to start their own enterprises - the No Letting Go business model provides property professionals with a high return on their investment in a solid and reliable marketplace that is growing year-on-year.

The company currently has 92 franchisees operating around the United Kingdom in its own prime marketing territories, the majority building their businesses from sole trader conducting property inspections themselves, growing the business until they can take on inventory clerks who can carry out most of the report preparation and dealing with tenants, leaving the franchisee free to manage and further build the business by developing relationships with the residential lettings providers in the area.

The key services provided include a detailed report on the general condition of the property prior to a tenant taking possession, as well as detailing the items in the property — it covers the décor, cleanliness, meter readings, compliance with legislation such as smoke and CO2 detectors, and the risk of legionella.

This report can then be used for the check-in with the tenant in which they accept and sign for the property in the condition it was in when they moved in and mid-term property visits.

You won’t need any industry experience or qualifications to become a No Letting Go franchisee, as the company offers everything as part of the franchise package.

The initial investment (franchise fee) is £17,950 with a capital of £7,000. The royalty fee is 10 per cent.

What support and training does the No Letting Go franchise offer?

The first steps in the journey to becoming a No Letting Go franchisee include an informal phone call where you can ask any questions and sound out the area you are interested in to see if it is available.

A meeting will allow you to evaluate the business opportunity and the company and let No Letting Go get to know you. Franchisees will have the opportunity to speak to, or even meet, existing franchisees before any final decisions are made.

The franchise owner will receive extensive initial and ongoing training on all aspects of the business from inventory reporting to sales, marketing and leadership through the No Letter Go Academy. Through them, a franchisee will be given all the required business processes and planning tools, market-leading inventory property management software and guaranteed local work as part of the franchise-wide contracts negotiated by the franchisor with national letting agents.

After the initial classroom period, the franchisee will receive one-on-one training time providing advice and guidance in all aspects of the business, generating reports, winning business from potential customers, managing the operation, recruiting clerks or general administration.

No Letting Go’s training not only focuses on the delivery and management of the condition of a property prior, during and after a tenancy but also on a wider understanding of the lettings business.

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No Letting Go has outlets available across the UK

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This includes knowledge of tenancy deposit schemes, legal requirements, tenancies agreements, landlord and tenant obligations and much more. To ensure its high standards are maintained, it is crucial that the franchise business owners understand all aspects of the lettings procedure, ensuring that No Letting Go continues to offer the very best in the marketplace.

No Letting Go has invested greatly in bespoke property management software and technology in order to keep ahead of its competitors. The heart of the business, and the key to its success, is creating quickly compiled, detailed and accurate reports, which can be swiftly delivered to the client.

Through KAPTUR, these can be generated on-site on a tablet and stored and accessed in a unique online CRM system, which has been designed to minimise the administration time for the franchisee.

Support is offered by the head office team, with a dedicated franchise support manager devoted to maximising the potential of each franchise and, as well as providing advice and guidance in all aspects of running the business.

The company is constantly seeking new services that complement the existing services on offer to its clients, improving working methods, marketing the brand to the property industry, developing and streamlining the KAPTUR system and negotiating national contracts as appropriate.

What is No Letting Go’s track record like for reliability?

Recognised by all three of the government’s deposit schemes — Deposit Protection Service (DPS), mydeposits and Tenancy Deposit Scheme (TDS) — No Letting Go has an exceptional record for reliability, quality and professionalism. There have been no cases lost as a result of using the complete No Letting Go service, and the company prides itself on the turnaround of its business and excellent customer service.

What are the latest innovations which No Letting Go franchisees are able to use?

No Letting Go franchisees have access to several innovations designed to enhance their service offerings and streamline their operations.

Digital inventory management: No Letting Go uses Kaptur Software, a bespoke property management software that allows franchisees to produce quick and detailed property reports directly on-site. This technology aims to improve accuracy and efficiency, minimising the need for post-visit administration​.

Mobile app integration: The franchise offers mobile applications that facilitate real-time report generation, scheduling, and client communication. This integration ensures that franchisees can manage their business operations efficiently from anywhere​.

Cloud-based property reporting: By leveraging cloud technology, No Letting Go enables franchisees to store and share property reports securely and access them from any location. This improves collaboration with clients and speeds up the process of report delivery

Virtual tours: In the summer of 2018, No Letting Go franchisees were introduced to virtual tours. These tours use virtual reality (VR) to provide potential buyers and renters with an immersive and accurate representation of properties. From the comfort of their home or the agent’s office, clients can walk through spaces and even step out onto balconies to take in the views. Setting up a VR tour requires the assistance of industry professionals, a service No Letting Go franchisees are equipped to offer.

These innovations help No Letting Go franchisees offer more reliable, efficient, and client-friendly services, maintaining their competitive edge in the property management industry.

Where are No Letting Go branches currently located?

There are now 92 branches of the business that can be found in Ashford, Barnet, Bath, Battersea, Birmingham, Black Country (Tipton), Bolton & Bury,  Bournemouth, Bracknell, Bradford, Brentwood, Brighton, Bristol north, Bristol South, Bromley & Bexley, Cambridge, Canterbury, Cardiff, Chester & Wrexham, City & West End, Clapham & Balham, Coventry, Crawley, Croydon, Derby, Docklands, Ealing,  East Lancs (Winwick), East Staffordshire, Eastbourne, Edinburgh, Enfield, Farnborough, Glasgow, Gloucestershire, Grantham, Gravesend, Greenwich, Hertford, Islington & Camden, Kensington & Chelsea, Kettering, Kings Lynn, Kingston, Leeds, Leicester, Lincoln, Luton & Leighton Buzzard, Maidstone, Manchester North, Manchester South, Medway, Mid Cheshire,  Mid Suffolk, Milton Keynes & Bedford, Norwich, Nottingham, Oxford, Peterborough, Plymouth, Portsmouth, Reading, Reigate, Richmond, Romford, Sevenoaks, Sheffield, Slough & High Wycombe, Southampton, St. Albans, Stratford & Newham, Sutton & Merton, Swindon & Cotswolds, Tees Valley, Thanet, Torbay, Tunbridge Wells, Uxbridge, Wakefield, Walthamstow, Watford & Harrow, Wembley, West Berkshire, West Surrey, Weybridge, Winchester, Worcester.

The company will be able to tell you if there is a No Letting Go franchise for sale in your area.

How in-demand is property rental right now?

UK tenant demand continued to increase to a net balance of +43% in 2023, according to the latest Royal Institute of Chartered Surveyors (RICS) UK Residential Market Survey. 

While the supply of rental stock coming onto the market is in decline, rent growth is expected to outpace prices, rising 4.9%  in the 12 months to March 2023.

As the average tenancy is now 22 months, the average potential spend on No Letting Go services is estimated at £310 per tenancy. This means the inventory market is worth up to £849 million per annum.