ActionCOACH sets 10-year record for franchisee satisfaction

The business, together with Puddle Ducks, is one of the only two elite franchises who have been rated five-star for franchisee satisfaction every year from 2013 to 2022

ActionCOACH UK franchisees have rated their franchise above average in every category for 10 consecutive years.

The latest results have been published from WorkBuzz, an independent company who have gathered feedback from over 300 franchise brands for its annual Franchisee Satisfaction Benchmark Survey since it launched in 2011.

ActionCOACH’s culture of teamwork has earned the company a rating of 93 per cent for peer support. 

The business has also received 95 per cent score on their products and services, demonstrating the range of options for business owners to engage with the brand.

“Achieving the Five Star Franchisee Satisfaction Award year after year is further evidence of the consistency of excellence delivered by our UK support team and our network of franchise partners,” said Julie Wagstaff, managing director at ActionCOACH UK. “ActionCOACH thrives on positive word of mouth in the business community and building a team of delighted franchise partners is, and needs to stay, front and centre of everything we do.”

Ian Christelow, chairman at ActionCOACH UK, shared that the award is another step towards reaching the goal for 100 per cent of business owners to know about ActionCOACH and its work by 2029.

Sharon Weston, head of franchising at WorkBuzz, added: “It’s a big achievement being recognised as a five-star franchisor once, but 10 years running is a whole other level, especially given the challenges of the pandemic. I’d like to congratulate Ian, Julie and the whole team on this amazing achievement and for providing exceptional leadership across the last decade.”