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It was a very good year…

Posted: 25 Jan 2019
Estimated Read Time: in 8 minutes

2018 was an exceptional 12 months for Right at Home UK

It was a very good year…

2018 was a fantastic year for Right at Home UK, prompting operations director Lucy Campbell to go on record as saying: “There has never been a better time to be part of this network.”

Lucy continues: “When we began franchising, we had a clear vision. Our goal was never to be the biggest business in homecare, but we were driven to be recognised as the best - we wanted to be rated the best provider of homecare services and among the best franchise systems.

“We began to achieve that level of recognition in 2016, when we first won the Best Franchise Award and became the UK’s most highly recommended national homecare provider.

“2017 saw us consolidate that position, winning the Best Franchise Award a second time, increasing our homecare services review score and maintaining franchisee satisfaction scores more than 20 per cent above the industry average.

“But last year we surpassed our own expectations. We not only achieved a third consecutive Best Franchise Award, we saw our homecare review score rise to 9.8/10 and achieved a 100 per cent record of ‘Good’ or ‘Outstanding’ CQC inspection results.

“We also became one of only four UK franchise brands - and the only homecare provider - to maintain their Five Star Franchisee Satisfaction rating for six consecutive years. “The network has grown from 52 to 60 franchises and group revenue increased from £24 million to £31 million.

“It’s been an amazing year for franchisees too, with two owners winning national franchise awards and several offices winning regional business awards. Our biggest franchise office hit a £3 million turnover and the average turnover for businesses over five years old increased to £1,169,000.

“This is a wonderful industry to work in and we’re incredibly proud to see our network, franchise partners and their teams getting the credit they deserve.”

Highlights of 2018

March:


Prime Minister Theresa May opens Right at Home’s 50th office - RaH Reading, Wokingham & Twyford - in her local constituency.

April:


RaH South Cheshire is rated Outstanding by the CQC at its first inspection.

May:


RaH owner Julie Houston wins the national EWIF Woman Franchisee of the Year award.

RaH Guildford & Farnham wins the Customer Focus Award at the Surrey & Hampshire Biz Awards.

June:

RaH owner Almas Adam wins the British Franchise Association Young Franchisee of the Year Award, with fellow franchisee Andrew Davis a finalist in the Customer Focus Award.

August:


RaH North Cheshire is rated Outstanding by the CQC at its first inspection

September:


At 70 years old, Yvonne Smith wins the first ever RaH CareGiver of the Year Award.

October:


Cardiff CareGiver Ross Camacho wins the Gold Award for Exceptional Newcomer at the Wales Care Awards.

Right at Home UK achieves six years of Five Star franchisee satisfaction.

November:


RaH South Cheshire wins three awards in one weekend - SCCCB Excellence in Customer Service Award and Start Up Business of the Year, and North West Homecare Team of the Year at the regional British Care Awards.

December:

Right at Home UK wins the Best Franchise Award (Management) for the third year running

RaH Mid Hampshire’s RM Louise Kelly wins the Hampshire Care Awards non-care Employee of the Year.

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