This home care franchise is celebrating emerging from 2020 with a record year for sales
The network of 60-plus franchises supports anyone over the age of 18 to enjoy living independently in their own homes, delivering a range of person-centred care and companionship services.
Rising to the challenge
Reflecting on the impact of COVID-19, CEO Ken Deary says: “We knew we would continue to operate while other businesses were sadly forced to close their doors. In fact, our clients relied on us more than ever as the implications of the outbreak became clear.
“The huge challenge we faced was to ensure everyone’s safety while we delivered these vital frontline services.
“Franchise owners collectively said they felt incredibly grateful to be part of a supportive franchise network, as their whole business model underwent a transformation to ensure each element became COVID secure.”
The challenge was to achieve the shift in operational processes without compromising the commitment to quality, upon which Right at Home’s brand reputation is built. But the network successfully maintained all its key performance indicators throughout 2020 and remains:
- The most highly recommended national home care agency, with a group score of 9.8/10 on homecare.co.uk.
- The only national home care agency with 100 per cent of CQC inspected locations rated good or above and an industry-leading 27 per cent achieving an overall outstanding rating.
- The only home care agency to have achieved five star status for franchisee satisfaction for eight consecutive years.
Ken adds: “The whole network stepped up magnificently and we’re incredibly proud to have successfully protected our vulnerable clients and staff.
“The icing on the cake is to have done this while achieving year-on-year growth of 25 per cent - with an incredible 49 per cent of offices trading two years or longer hitting an annualised turnover of £1 million-plus.”
Building a future to be proud of
Husband and wife team Tracey and Michael Scott are former lawyers, with a shared ambition to build a business that would meet both their personal and financial goals.
Tracey, an immigration specialist who defended young adults, spent a couple of years looking for the right business. Their decision to open Right at Home (Streatham, Mitcham and Dulwich) also offered Michael an opportunity to move away from his corporate career, after 25 years in the City.
He says: “I had a great career, but realistically my role was to make lots of money for the firm - this was a chance to do something with a different kind of reward.”
Both agree they made a great decision: “We wanted a change of lifestyle, a chance to be our own bosses and to build something rewarding and beneficial for others - and those ambitions have been, and continue to be, fulfilled.”
At a glance Right at Home UK
Number of franchised outlets:
Location of units:
England, Scotland and Wales
£120,000-£130,000, including working capital
Minimum required capital:
Kate Dilworth firstname.lastname@example.org 0151 305 0755