Concept Claims Solutions

About Concept Claims Solutions

The Concept brand for 20 years has been ubiquitous in assisting vulnerable policyholders in the community. In a sector where complaints to insurance companies and the number of upheld complaints are rising, Concept has been the difference between the policyholder getting a fair deal quickly, their home repaired and their lives back to normal, all at no cost for the service to the policyholder.

This was never more important than during the pandemic when damage to one’s home that normally would have been a major inconvenience became very difficult for a property owner to deal with and the Concept business owners operating with key worker status were able to operate continuously throughout the lockdown periods.

One of the things that set Concept apart is the experience within the brand and the years of expertise that have gone into building it into what it is today. The other thing is the strength that comes from the group of three franchised networks and three non-franchised companies under the Insurance Solutions Group. This group of successful companies has created niche specialities and all of its franchise partners benefit from those connections, experiences and having a brand behind them that promotes longevity, innovation and success.

How does the Concept Claims Solutions franchise model work?

As a Concept Claim Solutions franchise partner, you will operate as claim manager authorised by the Financial Conduct Authority to manage building policyholders’ property damage insurance claims.

Complete service from the initial survey to the completion of the repairs by Concept Claim Solutions’ approved contractors is at no cost to the policyholder.

A centralised call centre and claims handling support team provide you continuous support with contractor appointments, assessing insurance claim validity, negotiating and settling your clients claim.

The Insurance Solutions Group manage the phones seven days a week, 24 hours a day and are often the customer’s first point of contact and currently manage 30,000 calls per year.

What locations or territories is Concept Claims Solutions looking to operate in?

Concept Claims Solutions has a number of franchise territories available around the UK and is currently seeking motivated individuals from any background to start their own project management businesses.

Why is a Concept Claims Solutions franchise a good investment?

This franchise would be an attractive proposition for investors looking to create a profitable business in the insurance claims sector.

The management board have been successfully operating proven franchise operations for two decades, having created and developed three franchise brands within the group, including management and man-in-a-van franchise operations.

Each of the franchise brands is different – from professional management services to man-in-a-van property repair operating both B2B and B2C – but the essence of good franchising remains the same. The provision of a proven business model, excellent support and training operating together to ensure a franchisee partner’s success.

A national and respected brand, Concept Claims Solutions operates in one of the most recession-proof industries in the UK and has many years of franchising success under its belt.

The business model allows franchisees to work flexible hours and has the potential to return high-profit margins. According to the company, finding new business isn’t difficult - because the service is free to customers, word of mouth recommendations are common.

How much does a Concept Claims Solutions franchise cost?

Operating as a professional advisor, the rewards are commensurate, and you will quickly achieve high rewards well into six figures.

You will also benefit from a high sense of personal achievement at the same time as making high returns, providing a service at no cost that helps people in their time of need.

In good times, in recession times and during the COVID-19 pandemic, a franchisee’s performance has not been affected. Property damage occurs no matter what, regardless of the effects of events like a recession or a pandemic.

Property damage insurance claims in the UK amount to over £3bn each year. Every policyholder is entitled to appoint professional representation, such as Concept Claim Solutions, meaning the service is always in high demand.

Did you know?

Concept Claims Solutions has an expected revenue of £71,000+ after 2 years!

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A Concept Claim Solutions franchise costs £32,995, with a minimum personal investment of £10,000 and no initial franchise fees.

What support and training do Concept Claim Solutions franchisees receive?

The package is probably the most comprehensive franchise package available to business partners, covering not just the expected elements, but many other items including accounting and company formation.

• Head office sales and marketing
It has continually refined and evolved methods for acquiring claim management opportunities over its two decades in the industry, including the latest digital marketing techniques, establishment of national client relationships, inter-group opportunities, networked introducers, and traditional local business networking. 

• Initial induction training
The 10-day induction training is split between a five-day classroom-based training course and a five-day field-based mentoring period. Ongoing, continuing professional development is underpinned via the achievement of CII and/or CILA accredited qualifications in insurance and claim management to support you in the field. Loss adjusting is a profession in itself so with this qualification you get the confidence, knowledge and recognised standard within the market place making your services the most reliable and professional.

• Ongoing claim handling support
Its centralised call centre and claims handling support team provide franchise owners with continuous support with contractor appointments, assessing insurance claim validity, negotiating and settling your clients claim. The Insurance Solutions Group manage the phones for you seven days a week, 24 hours a day.

• Support in the field
Being part of the Insurance Solutions Group allows you a level of support unsurpassed in the insurance industry. The group directly employ teams of loss adjusters, surveyors and highly qualified technical staff allowing franchisees to operate with the confidence of 100 per cent support and backing.

What are the franchise terms of agreement and renewal? 

The franchise agreement is for five years.

Does an individual need any particular skills to become a Concept Claims Solutions franchisee?

The franchise company is looking for enthusiastic, motivated individuals who have the ability to project manage and develop professional relationships. They must also possess the drive and enthusiasm to grow their own successful business.

How in demand are insurance claims management services right now?

It is often not until consumers begin a claim that they realise the complexities of an insurance contract. Using a claims management company gives consumers a better understanding of their rights and the remedies available. And when a company such as Concept Claims Solutions steps in, a claim is likely to go through more quickly and run more smoothly.

Concept Claims Solutions works tirelessly on the customer’s behalf to agree on settlements with insurance providers, so they can begin restoring the property to its pre-loss condition as soon as possible.

• 2019
Number of clients assisted: 1520
Percentage that was vulnerable: 62
Number of vulnerable clients assisted:942

• 2020
Number of clients assisted: 1444
Percentage that was vulnerable: 82
Number of vulnerable clients assisted: 1184

• 2021
Number of clients assisted: 1520
Percentage that was vulnerable: 78
Number of vulnerable clients assisted: 1186

How can I get started on setting up my own Concept Claims Solutions business?

By completing the enquiry form on this page, an alert will be sent to the Concept Claims Solutions franchise recruitment team, who will be in contact to answer any questions you might have about the franchise opportunity.

This first, no-obligation phone call will be the first step in joining the franchise network, subject to both party’s agreement.