Neil and Shelley Harvey mark two decades in business with champagne and special cake
Husband and wife franchisees Neil and Shelley Harvey have seen a lot during their time at the helm of OSCAR Pet Foods Market Drayton.
The couple have been running their franchise for 20 years, but they’re still passionate about their business and the customers they serve.
Shelley says: “In the 20 years since Neil and I started our business, times have changed, especially, when it comes to meeting customer’s needs. And 2020 is proving to be no exception!
“Pre-COVID, our customers enjoyed the benefits of good ingredients and personalised nutritional advice for their pets, as well as the luxury of having heavy bags of dog food delivered straight to their door.
“Post-COVID, our customers enjoy all the same benefits, but our socially distanced home delivery has come into its own - allowing them to shield or self isolate safely, work from home if necessary or have pet food delivered securely while they get on with their busy lives. Not to mention a guaranteed supply of quality foods - we never run out.
“We love meeting and looking after our customers and are always happy to give them one less thing to worry about when their worlds are turning upside down.”
Shelley says the couple’s love of animals, combined with their 20 years’ experience, means helping customers solve pet problems with advice and expert tips on health care is an increasingly valuable part of their service.
She adds: “It’s true that the OSCAR business model offers inherent flexibility and for those of us who have chosen franchising with lifestyle considerations in mind, the quality of work-life balance is a definite plus.”
“I can honestly say, hand on heart, that even after 20 years I still get just as excited about going to meet a new pet as I did 20 years ago.”