Customer Is King

Posted: 17 Sep 2017
Estimated Read Time: in 6 minutes

Metro Bank is a good bet for franchisees, according to Tim Bowyer, its director of franchise business development

Customer Is King

Metro Bank has built a very different kind of high street bank. A bank with stores open seven days a week, early until late, 362 days a year, it’s renowned for providing customers with a superior banking experience and offers personal, business and private banking services.

You can walk in without an appointment and walk out with a fully functioning account, bank card and mobile and internet banking set up.

Franchise team

Metro Bank first opened its doors in the summer of 2010 and was the first high street bank to open in the UK for more than 100 years. Soon after launching, the franchise team was formed.

Each industry and business faces its own unique challenges - and franchising is no different. The customer is king at Metro Bank and it’s designed business banking products and services with their needs in mind.

Business owners are able to visit a store at a time that suits them, so they’re able to fit banking around their busy work schedules. And if they don’t have time to visit a store, they have the option to phone a locally-based contact centre 24/7. If they’re out and about, they can bank on the go via mobile and internet banking, What’s more, every business customer has their own local dedicated relationship manager, who takes the time to understand the customer as an individual, their business and how Metro Bank can best meet their needs. The franchise team often visits clients at their offices or place of business to get to the heart of what they do.

Funding expansion

As your franchise business grows, it may well need investment. The team works with you to understand the finance you need to fund expansion. It’s able to provide funding for a range of uses, including property acquisition, asset finance and working capital.

Plus franchise customers have direct access to the bank’s underwriters and decision makers, which means they can speak to the person making their loan decisions.

Metro Bank is an affiliate member of the British Franchise Association and supports many of its activities. It provides many franchisors with specialist advice and, more importantly, specific lending programmes for their franchisees.

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