Kitchen Makeovers retains 5-star franchisee satisfaction status

Franchisee confidence hits an all-time high at the award-winning brand

Kitchen Makeovers has once again been awarded 5-star franchisee satisfaction status by independent research specialists WorkBuzz, retaining one of franchising’s most respected benchmarks and remaining the only franchise in its sector to hold the accolade.

The home improvement franchise has also been recognised with the WorkBuzz Continuous Improvement Award, presented to franchisors that have increased franchisee satisfaction scores across three consecutive benchmark surveys. Together, the awards highlight a franchise network that is not only performing at an exceptionally high level but also continuing to improve year after year.

Awarded by WorkBuzz through its annual Franchise Satisfaction Benchmark survey, the 5-star status is assessed on franchisee responses covering leadership, training and support, culture, operations and business confidence. Fewer than 20% of participating franchise brands achieve 5-star status, making the recognition one of the industry’s most respected endorsements. Franchisees feel free to give unfiltered feedback as the results are anonymous, resulting in a true reflection on the satisfaction of the network and a great source of confidence for someone considering a franchise investment.

“This is a fantastic achievement for Kitchen Makeovers,” said Sharon Weston, Head of Franchising at WorkBuzz. “Retaining 5-star franchisee satisfaction is an outstanding result. To achieve that while also earning the Continuous Improvement Award shows a franchisor that is building trust, strengthening support and creating the right conditions for franchisees to feel confident about the future.”

The latest results show Kitchen Makeovers performing strongly in the areas that matter most to franchisees, with favourable response scores consistently above 85% across key measures:

• 90% for Leadership – reflecting confidence in the direction of the brand
• 89% for Training & Support – recognising the guidance franchisees receive as they build their businesses
• 88% for Culture & Relationships – highlighting the strength of communication and collaboration across the network

Founded in 2018, Kitchen Makeovers has grown by offering homeowners a more affordable, sustainable and less disruptive alternative to a full kitchen renovation. Franchisees’ teams help customers refresh their existing kitchens through replacement doors, worktops, appliances and finishes, helping households achieve a new look without the cost or waste of starting again.

The wider report adds further weight to the recognition. Kitchen Makeovers achieved an overall 2026 Franchise Satisfaction Score of 94%, up 6% on 2025 and 8% on 2024, confirming steady progress over time rather than a one-off result. Looking ahead, the report also showed clear confidence in the future of the network, with 91% of respondents saying they intended to renew their franchise agreement and 95% expecting their profitability to improve over the next 12 months.

“Continuous improvement has always been central to how we grow Kitchen Makeovers”

Will Frankling, co-founder of Kitchen Makeovers, said: “This recognition means so much to us because it comes directly from our franchisees. Continuous improvement has always been central to how we grow Kitchen Makeovers – by listening, learning and making meaningful changes that help our network succeed. We’re proud of the scores, but what matters most is what sits behind them: our franchisees feeling positive about our partnership.”

As demand continues for cost-effective home improvement solutions, Kitchen Makeovers is focused on growing its UK network sustainably while maintaining the support, standards and culture that have driven its latest results.

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