Based on positive feedback from its network of more than 200 franchisees, TaxAssist Accountants once again received above average benchmark results for the six key areas of the independent franchise satisfaction survey, which inform the final Franchise Satisfaction Benchmark report.
These include training and support; franchise system; culture and relationships; leadership; value and rewards; and general satisfaction.
The satisfaction benchmark is provided by franchise consultancy WorkBuzz. It works by inviting existing franchisees to participate in an anonymous online survey comprising 31 questions about their franchise ownership experience.
The franchise is then assigned an overall satisfaction benchmark score and the highest performing franchisors are recognised in the Best Franchise Awards.
Karl Sandall, group chief executive director at TaxAssist Accountants, says: “Receiving 5-star franchisee satisfaction for the sixth year running - one of only four franchises that can say this - is a huge honour.
“The accountancy industry is changing and over the last few years TaxAssist has had to ensure our franchisees are ready for the challenges and opportunities that Making Tax Digital, cloud technology and advisory services are bringing.
“It is encouraging that our network has been so positive and supportive of the tools we have put in place to enable them to take advantage of these changes.
“As ever, each comment made by our franchisees in the survey will be noted and digested and will help inform the support we provide going forward.”
For more information about WorkBuzz and the Best Franchise Awards visit www.bestfranchiseawards.co.uk.
