Christopher Tansley has grown his business into one of Right at Home’s top 10 performers
Christopher Tansley is a man on a mission. The 43-year-old is something of an expert in franchising, having built businesses in three difference franchise brands over a 20-year period, including a ‘franchise finding’ consultancy.
But none of them lit the fire in his belly like his current business, which delivers high quality home care and support to vulnerable people in his home town of Nottingham.
Christopher bought into the Right at Home franchise in 2013 after successfully introducing a number of new owners to the brand through his former consultancy.
“Care is a fantastic industry, very rewarding, but like any business you have to come into it with your eyes open and expect some bumps along the way,” he says.
“For me, the benefit in the early days was the grounding in the care sector. Right at Home’s start-up support allowed me to find a great registered manager and the support with compliance was invaluable.
“Now our relationship is more collaborative. I sit on a marketing steering group and have piloted and helped to develop a number of new initiatives. That has always been a big attraction of franchising for me - the power of working together as a group.
“I think to some extent it’s easier for people starting up now. I loved the idea of joining a franchise in its formative years, but there was a lot still to learn back then. Now we know what works and what doesn’t and there’s much more experience and expertise in head office.”
Having grown his business into one of Right at Home’s top 10 performers, Christopher’s focus is now on turning people’s perceptions of the care sector upside down.
“We’re building a strong team of professionals who are having an amazing impact on the lives of the people they support,” he says. “They are well trained, carry a huge amount of responsibility and bring light and laughter to their clients’ lives.
“I think Right at Home’s success comes down to having the right people - from head office through to the team we’re building in Nottingham. We’re focused on the same goals and have the same expectations of high standards.
“With the right team and a strong work ethic, you can shape the culture of the business and set an expectation of your professional standards.”