Draw on the strength of the expert Chicken Cottage operations team

New to the F&B world, or an experienced investor looking to expand your portfolio, working with the best is the key to success

One of the biggest things that makes franchising such a successful business model for both investors and franchisors is its unique ability to bring together talented people. It has thus allowed Chicken Cottage to attract entrepreneurial talent that goes far beyond what is possible with traditional corporate growth.

For investment partners, franchising is a way to access an established brand that already has a proven track record of success. Perhaps even more importantly, franchising allows partners to enjoy the best of both worlds: control of their own business portfolio with a powerful brand, and all the financial rewards that come with it, but with all the support and infrastructure that comes with a larger organisation.

At the heart of any successful franchise is an operations team. Their role is to ensure that all processes and systems are as streamlined and effective as they possibly can be so that partners can deliver a consistently high quality of services and products to customers. They provide vital support to franchisees but are also essential in helping them to recreate what makes the brand so successful in their own territories.

Just as success breeds success, talent attracts talent, which is why Chicken Cottage has recruited some of the very best the industry has to offer to run its operations team. Along with the rest of the support team, they play an important part in helping grow a multi-unit business.

Greg Milne – group chief operating officer

Greg’s leadership skills have been honed over more than 40 years of experience in retail and hospitality, including 23 years in critical senior roles with a number of QSR brands, including KFC, Starbucks, and Taco Bell. He has a proven track record of delivering efficient operational management and prides himself on being a highly efficient leader. Greg is also a great believer in the importance of developing authentic relationships with colleagues and partners so that both parties can achieve their goals.

His team:

Thomas Corcoran – senior operations manager

Tom comes from QSR giant Mcdonald’s and has invaluable experience in developing stores and teams. His expertise is dedicated to supporting franchisees in growing their portfolio and delivering a strong and sustained bottom line through operational excellence.

David George

David started his QSR career with Wimpy before moving on to area manager roles at Burger King, KFC and Wendy’s. His extensive knowledge and experience in multi-unit management whilst in these roles saw him promoted to training manager, and then operations director for KFC’s Soul Food locations and, later, Starbucks. David specialises in identifying the causes of problems and applying the appropriate solutions, and setting and achieving goals through effective coaching, development, and motivation of his franchise partners.

Rahim Naggay

With a wealth of international sales and business development experience within the hospitality and retail sector, Rahim specialises in helping multi-unit operations to grow and achieve their potential for excellence. He has gained a reputation for building collaborative teams across a variety of departments to work together as a cohesive whole, especially during his time with Creams Café, and as operations manager at KFC.