With Concept Claim Solutions’ ongoing support, its franchisees have everything they need to ensure customer satisfaction
Concept Claim Solutions specialises in home insurance claims management, working to ensure policyholders receive everything they are entitled to when making a home insurance claim. It deals with claims from start to finish, including all repair works, with the policyholder paying nothing but their excess.
In order to support its franchisees as much as possible, Concept has a network of contractors to supply to franchisees when managing the repair works for insurance claims.
One Concept Claim Solutions franchisee was called on to save the day by a franchise partner, as assistance was required with a reinstatement project after their contractor let them down.
The franchisee soon rose to the challenge – they confirmed a suitable contractor to complete the job, and the policyholder was contacted on the very same day.
The repairs included flooring works, decorating, joinery, electrical and plastering works, all of which were completed to a professional standard.
Ensuring satisfaction
The franchisee ensured that the repair works were managed and maintained direct communication throughout the process with the policyholder, providing assurance with details on how the works would proceed. This gave the customer peace of mind and ensured they were satisfied with the results.
The project was completed within a 19-day period, with the policyholder full of praise for their experience: “The team were excellent, would recommend them highly. Fantastic guys always worked to a high professional standard.”
They rated the project 10 out of 10 for customer satisfaction.