ActionCOACH reports strong feedback for 2024

The franchise brand says 80% of clients saw increase to revenue and profit over the past 12 months

Business coaching franchise, ActionCOACH, has reported a strong end to 2024, having released the findings of its annual client survey.

Results found that 91% of clients would recommend ActionCOACH, while 80% of clients have seen their revenue and profit increase over the past 12 months.

ActionCOACH’s Client Advocacy Score (CAS) index – which measures client satisfaction, loyalty, and the likelihood of referrals, was also announced to be 83.55. The brand likens the index to that of the commonly used Net Promoter Score (NPS).

Ian Christelow, co-founder of ActionCOACH UK said: “This result is a clear testament to the outstanding impact ActionCOACH has on our clients. 

“It’s incredible to see how our coaching services not only meet but exceed client expectations, helping them achieve real, measurable success. 

“This result shows the power of business coaching in transforming lives and businesses, and it motivates us to keep raising the bar.”

Elite’s Top 100

ActionCOACH was also acknowledged by Elite Franchise’s annual Top 100, where the brand ranked number 21.

The ranking was based on various criteria including financial performance, heritage, community contributions, and commitment to innovation.

“This ranking reaffirms our approach at ActionCOACH delivers results,” said Christelow. “The impact all our franchise partners and their teams create is truly significant. 

“Thanks to their dedication and the outstanding support from our UK team, we’ve once again secured a top spot on this highly regarded list.”

Jodie Marsh, commercial director of Elite Franchise, also commented: “Gaining a spot in the Top 100 is a remarkable achievement to be truly proud of. 

“Each year, we assess entries based on our eight key criteria while also evaluating the strategies the franchises employ to tackle challenges and ensure long-term success. 

“These brands’ forward-thinking attitudes and ground breaking innovations never cease to impress us, earning them the recognition they wholeheartedly deserve.”