The brand is earning recognition for both its operational efficiency and its commitment to a positive customer experience
Concept Claim Solutions is making headlines as a finalist in two categories at the 2025 Insurance Times Claims Excellence Awards.
This annual event, which takes place in London on 22 May 2025, celebrates the exceptional achievements within the insurance industry, focusing on advancements in claims management and improvements in customer experiences.
Michelle Mellor, the highly regarded claims manager at Concept Claim Solutions, is a finalist for the coveted title of “Claims Champion of the Year”. Meanwhile, the brand is also competing for the “Claims Team of the Year – Service Provider” award, acknowledging the outstanding collaborative efforts of its entire team.
Concept Claim Solutions has an extensive national network of insurance claims managers who are franchise partners, complemented by a strong building repair network. This structure allows the company to provide clients personalised attention through a dedicated point of contact.
The franchise partners effectively coordinate with insurers, prepare essential reports, secure necessary quotations, and manage approved contractors, all aiming to ensure a smooth and stress-free claims process for policyholders.
Concept Claim Solutions’ commitment extends beyond operational efficiency; it is deeply rooted in its core values, which comprise ‘Customer First’, ‘Integrity’, ‘Accountability’, and ‘Inclusion’. This ethical foundation fosters a culture of excellence and compassion, which are crucial for supporting policyholders grappling with disasters such as water leaks, floods, fires, subsidence, and storm damage.
“I am deeply inspired to drive our organisation towards even greater heights of innovation and service,” commented Mike Woolcombe, Concept Claim Solutions’ general manager (pictured). “The enthusiasm and talent of my team fill me with immense pride, and I recognise the invaluable opportunity we have to make a significant impact in our industry.”
As the brand looks forward to the awards event, the recognition of its efforts reinforces the importance of integrity and compassion in navigating the often-challenging insurance landscape.
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