First class customer service pays dividends for Dream Doors franchisees

Dream Doors franchisees Martin and Alex Smith (pictured) have built a highly profitable business, thanks to their focus on top notch customer service.

They’ve also been put forward by the kitchen makeover specialist for a prestigious award in recognition of their efforts.

The couple joined Dream Doors in 2015 as a way to take control of their working lives, while still earning good money.

Their plan has certainly worked out - Martin and Alex generated over £660,000 in sales last year and secured a handsome take home salary.

Ex-wedding photographer Martin says: “I had been looking to change careers for a while.

“I went into kitchens because I liked doing technical drawings at school and have always been very involved in doing DIY and things like that.

“But not having come from a kitchen background or from a sales background, I felt like joining Dream Doors was buying into a complete turnkey operation.

“The back up and experience that you get is second to none.”

Martin and Alex won Dream Doors’ Franchisee of the Year award in 2018.

They have been nominated by Dream Doors in the British Franchise Association’s Franchisee of the Year category for 2019 for the quality of their customer service.