Q.

What are the key traits of a successful franchisee?

Successful franchisees need to be entrepreneurial, plus have the ability to follow a set business plan. James Whittle says:

“If you buy a full-time franchise, be prepared to put in full-time hours” must also be exceptionally driven and apply a ‘can do’ attitude to every task.

Paul Crow, managing director of Ripples, the luxury bathroom retailer, says: “We look at franchisees who are proud to demonstrate the skills of their design team to customers, enjoy talking about the company and the products we sell and are thrilled when they complete each and every project.

“We thrive on offering our customers impeccable customer service and that’s because all our franchisees are dedicated and passionate.”

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