“To stay positive, franchisees daily share small reasons to be cheerful from their experiences”

Franchisees and franchisors share how they are adjusting to the new normal

As more of the UK turns to self-isolation and social distancing, balancing personal and professional lives with home-schooling and other duties, remaining positive through these trying times is paramount.

In this new series, we speak with franchisees and franchisors from across the UK to find out how they are coping with “the new normal”.

We speak with Kate Dilworth, Right at Home’s franchise recruitment manager, about the business’s key role in easing the pressure put on the NHS and how it supports its franchisees.

“Right at Home franchisees are playing a crucial role in the fight by meeting unprecedented demands to support the NHS, by providing care to those coming out of hospital. This helps to free-up beds, ready for COVID-19 patients.

“They are doing this whilst working from home, managing their businesses and – for some – their children. Mindful of their staff, they also need to provide safe working environments for their frontline teams, who are faced with severe shortages of PPE and constantly changing guidance on pay and sickness processes.

“But the support from us, as their franchisor, and from their peers in the network is proving beneficial as they adjust to the changes and manage the pressures on their businesses.

“To stay positive, franchisees daily share small reasons to be cheerful from their experiences. Communication is constant, with regular network-wide calls and a high volume of informal chat through our closed Facebook group. This is our new normal. Having the support of others in the same position is proving to be a lifeline.”