New Walfinch franchisees look to be ‘outstanding’ from day one

Angela Piniero and Laura Harding, new Walfinch Southampton owners, are already aiming for quality care

After seeing the state of some of the care being provided in their area, Angela Piniero and Laura Harding knew they could do better. Having only recently become Walfinch franchisees for Southampton, they are already working toward an ‘outstanding’ Care Quality Commission (CQC) rating. 

The friends decided to get involved while both working in a care home. Laura, a former restauranteur, was the chef while Angela worked as a carer and the head of activities.

Laura says: “As employees, we felt our hands were tied, so we decided to open our own care business. We looked at several home care franchises. None were quite right until we met the team behind Walfinch. Like us, everyone there believed that treating all clients and carers as equals delivered the best possible care.

“We see our care team as equal partners in building a high-quality care service, so we treat our carers fairly, listen to their suggestions and never expect them to do anything that we would not do ourselves.”

Angela was full of praise for her franchisor and its shared values. She said: “When it comes to franchisee support Walfinch has got it right. It has the same attitude to care as we do and its support in starting and running out business has been excellent. We had the passion, but we could not have got this far, this fast, without them.”