To help improve, refine and refresh training a small small number of customers will be welcomed into the centre this week to test, trial and feedback to the therapy teams
Planning has been in place for The Massage Company to reopen its doors once the UK government gave its go-ahead to the beauty and wellness sector earlier this month.
Communication has been the foundation of the planning, making sure that everyone in the business has been kept informed – from the staff through to the member and non-member customer base.
All The Massage Company members were sent an email from centres at the start of this week with a private unlimited advanced booking link, while front desk teams are gearing up for booking calls.
Non-members are also welcome to book from one day in advance or may join the membership to take advantage of the advanced booking option in the busy weeks ahead.
The centres are happy to take calls to guide everyone through the new procedures and to ask any personal questions that the public may have about having a massage.
This week, the therapy teams will start back training, together with bringing a small number of customers into the centre to test, trial and feedback to them on how they find the experience. This will allow The Massage Company time to improve, refine and refresh training and the skills within the teams to be 100 per cent ready to welcome everyone back from 30 July onwards.