CareYourWay CEO offers to improve CQC shortfalls

Sarah Sabater, CEO at CareYourWay has called for the home care business application process is made more efficient nationwide

The CEO of domiciliary care franchise CareYourWay, Sarah Sabater, has called for urgent change to the CQC’s home care business application process.

The industry is currently experiencing significant challenges around delivering timely and quality services to individuals in need, and these difficulties have been paired with widespread shortages at the Care Quality Commission (CQC).

This has led to a delay in new care business owners being able to open and plug the current gap in care services.

For example, the franchisee of CareYourWay Stockport experienced a 28-week delay in opening their business and is still currently awaiting their Nominated Individual and Registered Manager interviews.

The CQC currently advertises a 12-week timeline for this process. However, an unexpected extension to this timeline is causing financial implications for those who have not factored in such delays.

In a press release, CareYourWay said it had seen one case where more than £17,950 had been wasted as a direct result of this wait time.

In response, CEO Sarah Sabater, has directly reached out to CQC executives with the aim of enabling new care providers to open sooner.

Sabater said: “In a time when our nation is in dire need of quality home care services, with hospitals struggling to find sustainable discharge solutions and the NHS pushed to its limits, the impact of a national home care crisis is felt in every aspect of daily life. 

“Recognising the urgency of the situation, we have committed ourselves to working closely with the CQC and its stakeholders to reform the application process for home care businesses. The level of collaboration and the swift progress achieved thus far have exceeded our expectations, and we eagerly anticipate the positive outcomes that will follow.”

Open discussions are now occurring with CQC executives and Sarah Sabater.