The Durham franchise emphatically passed the inspection, being rated “good” in all areas
Blossom Home Care takes enormous pride in providing “bloomin’ good care” – not just to clients and valued staff, but also to its growing family of franchisees. Its many years of experience have allowed it to meticulously develop quality systems and processes. These are then adopted by franchisees to ensure their business meets the highest standards of care and safety at all times.
Perfectly illustrating this is the newly-published Care Quality Commission’s report following the first inspection of the latest Blossom Home Care Durham franchise.
Led by the family team of Liz, Tom and Roberta Chapman, Blossom Home Care Durham began providing expert levels of care to clients across the county in 2021. They received their first inspection from the CQC between March and April 2022.
Care Quality Commission reports are based on five critically important aspects: is the provided service safe, effective, caring, responsive, and well-led?
The Durham franchise emphatically passed the inspection, being rated “good” in all areas. In summarising the findings, the CQC report stated: “People and relatives spoke positively about Blossom Home Care Durham. People said they felt safe with the staff who supported them. People said they received good care from a consistent staff team who arrived on time, were professional and communicated effectively. People and relatives said staff were kind and caring and promoted people’s independence in a safe way.”
Referencing the in-depth and quality-controlled systems and processes – something all current and prospective franchisees benefit from – the report also stated: “Recruitment procedures were values-based and robust. There were enough staff to meet people’s needs and people were protected from the risk of abuse. Staff had been trained in infection prevention and control and used personal protective equipment to help keep people safe. Staff had the skills and knowledge to carry out their role effectively. Staff training in relevant areas was up to date.
“People told us the service was well managed. Effective systems were in place to monitor the quality of care and support provided. We found the management team receptive to feedback and keen to improve and develop the service. The management team worked with us in a positive manner and provided all the information we requested.”
