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Right at Home UK celebrates 10 years of five-star franchisee satisfaction

Right at Home UK celebrates 10 years of five-star franchisee satisfaction

The accreditation comes as a direct result of feedback given by its franchisees in a confidential annual survey completed by industry analysts WorkBuzz

With hundreds of franchisors all shouting about how good their training and support are, it’s difficult to stand out from the crowd and hard for prospective franchisees to identify the best franchise opportunities.

The WorkBuzz Best Franchise Programme and 5 Star Franchisee Satisfaction accreditation are designed to help differentiate outstanding franchisors.

Right at Home became one of only three franchise brands in the UK to retain the Five Star Satisfaction for a record-breaking 10th consecutive year.

CEO Lucy Campbell said: “To have maintained such levels of franchisee satisfaction for 10 consecutive years underlines that we are absolutely true to our word and are getting it right for our highly valued network, and that means the absolute world to us.

“Looking forward, we are committed to continuously improving our offering, with an industry-leading ratio of three national office support staff to every franchise owner, and have our sights firmly set on another decade of similar success.”

This highly valued accreditation comes as a direct result of the feedback given by its network of franchisees in a confidential annual survey completed by industry analysts WorkBuzz.

Within the survey franchise owners from brands right across the franchise sector are asked to rate and comment on five areas of the business model they have bought into. The survey results help to identify the strongest franchise systems and those offering outstanding support that is valued across the network.

Right at Home’s franchise owners rate their satisfaction
o Scored 90 for Training and Support - 14 points higher than the industry benchmark
o Scored 89 for Culture and Relationships - 18 points higher than the industry benchmark
o Scored 91 for our Franchise System - 14 points higher than the industry benchmark
o Scored 93 for Leadership - 22 points higher than the industry benchmark
o Scored 91 for General Satisfaction - 32 points higher than the industry benchmark.

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