Does a franchisor’s initial training extend to a franchisee’s staff?

A franchisor’s initial training can extend to a franchisee’s staff, but will depend on the terms of the franchise agreement and the training package on offer.

The type of initial training will vary depending on the franchisor, complexity of its business model and expectations of the industry.

It will be designed to give the franchisee the skills, knowledge and tools needed to operate and manage the business from the outset. It will usually take place before the business opens and may be designed so that it can be replicated for new staff.

It’s not uncommon for a franchisor to provide additional training at the request of the franchisee, although this may be at the cost of the franchisee. The details and costs of additional training will depend on the terms of the franchise agreement, it’s likely the franchisee would be responsible for the costs incurred by any of its staff in attending the training.

Vicky Wilkes is a senior associate at law firm Squire Patton Boggs (UK) LLP, specialising in both domestic and international franchising.