The UK’s best franchisors revealed based on feedback from thousands of franchisees
The Best Franchise Awards is unique because it is based on feedback from thousands of actual franchisees. Each franchisee completes WorkBuzz’s confidential online Franchise Satisfaction Benchmark survey, rating their franchisor on everything from training and support to shared goals and how the experience of being a franchisee compares with their expectations.
Steven Frost, founder and CEO of WorkBuzz, said: “These last 18 months have been really testing for even the best businesses and their people, so there’s never been a more important time to celebrate how great franchisors have supported their franchise networks. Every winner and finalist demonstrated great leadership and resilience throughout the pandemic. By prioritising their people and innovation, many have emerged even stronger. I would like to congratulate them all on what they’ve achieved and the difference they’ve made.”
The 2021 winners are:
• Best New Entry – Tappy Toes
• Best Franchise - Business-to-Business – TaxAssist Accountants
• Best Franchise - Business-to-Consumer – We Love Pets
• Best Franchise - Children’s Services – babyballet
• Best Franchise - Management – Right at Home
Sponsored by Lloyds Bank, the presentation took place at the bfa Annual Conference and Awards in Birmingham on 30 November at The Vox.
Suki Dehal, head of Franchising at Lloyds Banking Group, said: “Lloyds Bank are delighted to support WorkBuzz with the Best Franchise Conference and Awards once again this year. It has been inspiring to hear how franchisors priorities have shifted from surviving in 2020 to thriving in 2021 with so many entries detailing phenomenal growth and performance within their networks. It is clear that the feedback received from the surveys has helped brands to tailor their support to the needs of their franchisees which has reflected in fantastic growth coming out of lockdown.”